Business Improvement Analyst - Fixed Term
Core
Identify, analyze, and deliver business and process improvement opportunities across operational and service environments to improve service performance and operational efficiency.
Role type
Business Analyst (Process Improvement)
Builds
Process maps, documentation, reports, and supporting artefacts
Domain
IT Services / Managed Services / Operational Service Delivery
Deliverable
dashboards & analysis
Required skills
Business requirements gathering and documentation, Process analysis and workflow improvement, Data analysis and trend identification, Root cause analysis, KPI development and performance reporting, Business case development and cost-benefit analysis, Stakeholder engagement, Workshop facilitation, Service delivery methodologies (ITIL), Project delivery frameworks
Preferred skills
Managed services experience, Business Analysis certification (CBAP/CCBA), ITIL Foundation, Lean/Six Sigma, Change management principles
Technologies
ITIL, Project delivery frameworks
Responsibilities
Engage with stakeholders to understand processes and challenges, Gather and document business requirements, Support business improvement and change initiatives, Develop process maps and documentation, Analyze operational and customer data, Support root cause analysis, Assist with KPI development, Monitor operational issues and risks, Prepare reports and presentations, Collaborate with delivery and customer teams, Support business case development, Support health and safety culture
Seniority
Mid-Senior, hands-on IC