Customer On Boarding Retention

## About the Role We are currently seeking an energetic customer onboarding specialist. This person should be entrepreneurial and comfortable in an ultra fast-moving environment where they are educating men on the phone and via email about Peak's services. You will be responsible for on-boarding for Peak's new customers. This is an opportunity to be part of a startup in hyper-growth mode in one of the fastest-growing industries. We provide a full training program and a supportive environment to help you improve your customer service skills, including comprehensive technical support. If you are a self-starter that's hungry this is your opportunity to create something that's your own and build a business unit if you're up for the task. This position can be 100% remote, but love if you were located in NYC. ## About the Company We are a modern men's health company committed to giving men confidence as they age. Our goal is to help men break through highly stigmatized conditions using education and increasing access by making care more convenient and affordable. Our initial vertical will be treating men who are seeing changes in their energy and want to manage their testosterone levels with a combination of lifestyle changes, supplements and pharmaceutical products backed by clinically-defined protocols. We're currently funded by tier 1 VCs in SF and NYC and are 20x our forecast. The men who inquire about our products and services range from curious first-timers to those who have been on hormone replacement therapy for years and have a sophisticated understanding of dosages, delivery methods, and the physiology of how the medicine works in their body. We are looking for someone who can speak their language and make them feel comfortable making a change in how and from whom they get their medication. The perfect candidate would have experience with hormone optimization, and customer support. ## Responsibilities - Lead and execute the onboarding process to nurture new patients using email, phone, and zoom to answer questions on Peak products and services - Manage and respond to customer service requests through all channels - Create processes to streamline customer service functions - Champion existing customers through the initial treatment process and ensure they're satisfied - Interviewing and hiring new teammates - Provide light technical assistance to customers, and physicians ## Requirements - 2-4 years w/customer success experience. - Excellent communication skills with a focus on physician-patient interaction. - Have a strong understanding of technology & troubleshooting - Comfortable with technology and video consultations, or the desire to learn. - You are not just taking a job, but you have a deep profound belief in self-improvements - You are a self-starter that likes to be part of innovative mission-driven environments. - You're intellectually curious and are always striving for improving patient outcomes. - Huge plus if you are a fitness enthusiast or have a background/experience with personal hormone optimization.