Customer Service Team Leader
Core
Lead a small customer service team while personally handling front-of-house operations, sales inquiries, and order coordination for sign, digital, and display equipment solutions.
Role type
Customer Service Team Leader
Builds
Customer service operations and sales order fulfillment for sign and display equipment brands
Domain
Retail / Signage and Display Equipment
Deliverable
product features
Required skills
Team leadership, customer service, sales quoting, inventory analysis, order coordination, outbound sales calls, system data entry, coaching and mentoring
Preferred skills
Experience in signwriting, print, or labels industry, computer literacy
Responsibilities
Manage a small customer service team, serve customers over the counter, answer incoming enquiries regarding stock and pricing, provide quotes via phone or email, make outbound calls to existing customers, input sales orders, coordinate with warehouse staff, analyze stock availability using system reports, maintain customer order information