Senior Product Manager (Conversational AI)
Core
Senior Product Manager responsible for bringing conversational AI to life across voice, chat, and messaging channels to humanize the recovery process for distressed borrowers.
Role type
Senior Product Manager (Conversational AI)
Builds
Voice and chat AI agents for financial recovery platforms
Domain
Fintech / Distressed Borrower Recovery / Conversational AI
Deliverable
production ML models
Required skills
Product Management (0-1), LLM-based capabilities, Conversational AI (voice/chat/IVR), Vendor management, Regulatory compliance (FDCPA/Reg F/TCPA), Analytical skills, B2B2C product experience
Preferred skills
Fintech, collections, lending experience
Technologies
Voice agents, chat agents, IVR, CRM/servicing systems
Responsibilities
Define and own the conversational AI roadmap, Establish behavior standards for AI agents, Manage vendor relationships and specify integrations, Drive operational metrics and ensure regulatory compliance, Prepare cross-functional teams for feature launches