Field Engineer
Core
On-site technical contributor diagnosing and resolving vehicle software and hardware issues to maintain fleet operational uptime.
Role type
Field Engineer (Automotive Fleet Operations)
Builds
Fleet operational continuity via rapid fault triage and repair
Domain
Automotive / Fleet Operations / ADAS
Deliverable
physical/clinical work
Required skills
Vehicle diagnostics, software and hardware fault triage, repair processes, fleet operations knowledge, ADAS technology understanding, diagnostic tools usage, software monitoring platforms (Datadog, Mender), ticketing systems (JIRA), incident management, safety protocol adherence
Preferred skills
L2 Automobile Mechanic certification, Japanese language ability (JLPT N2 or above), on-road testing requirements knowledge
Technologies
Datadog, Mender, JIRA
Responsibilities
Perform on-site fault triage and resolution for vehicle software and hardware issues, follow structured fault diagnosis and repair protocols, collaborate with cross-functional teams to troubleshoot technical issues, respond to issues within 5-minute SLA, maintain communication with Field Engineering Lead for handovers, participate in 24/7 on-call rotations, adhere to strict safety and compliance protocols, contribute to continuous improvement of field engineering support
Seniority
Individual Contributor, hands-on technical role