Tech Support Analyst - Dish TV
Core
Business Operations Analyst ensuring stability of software updates and product launches for Pay TV services, acting as an internal consultant to simplify business processes and empower support teams.
Role type
Business Operations Analyst (Pay TV Stability & CX Optimization)
Builds
Stable software releases and product launches for satellite TV, set-top boxes, and wireless/wired signal paths.
Domain
Satellite television, Pay TV, Customer Experience Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Data analysis, root cause analysis, KPI monitoring, cross-functional collaboration, stakeholder management, process optimization, AI/automation initiative leadership, technical troubleshooting (satellite/set-top box), data visualization
Preferred skills
Experience with Tableau, Gemini, Kiro
Technologies
Tableau, Gemini, Kiro
Responsibilities
Serve as SME for Direct Broadcast Satellite and set-top box technology; leverage data and dashboards to diagnose root causes and identify trends; partner with testing teams to validate agent launch readiness; enhance agent tools with actionable insights; drive AI and automation initiatives; synthesize multi-source data to assess business impact and refine workflows.
Seniority
Mid-level, hands-on IC
