Application Analyst-CRM
Core
Application Analyst responsible for the administration, monitoring, maintenance, and rollout of Human Appeal's Enterprise CRM and digital transformation initiatives.
Role type
Senior IC Application Analyst (CRM)
Builds
Enterprise CRM systems, online platforms, and application features for a non-profit organization.
Domain
Non-profit / Social Impact / CRM
Required skills
Enterprise CRM systems, Relational databases, SQL, Software development, Analysis and design, Software testing, Requirements gathering, System support, Technical documentation, Scrum/Kanban
Preferred skills
Blackbaud CRM, Blackbaud Raiser's Edge, Not-for-profit sector experience, Stakeholder engagement
Technologies
Blackbaud CRM, Blackbaud Raiser's Edge, SQL
Responsibilities
Lead setup and configuration of key systems including CRM and online platforms; Provide technical support for web, desktop, and mobile applications; Develop technical and functional specification documents; Design creative solutions and write high-quality source code; Perform unit and integration testing; Provide system support and staff training; Analyze and diagnose application errors; Migrate and deploy applications and websites.
Seniority
Senior, hands-on IC
