Quality Manager | Bacoor, Cavite
Core
Champion operational excellence by ensuring teams meet program metrics and service-level requirements for quality.
Role type
Quality Manager
Builds
Quality operations and customer interaction performance
Domain
Business Process Outsourcing (BPO)
Deliverable
dashboards & analysis
Required skills
quality management, performance data analysis, problem-solving, strategic planning, process improvement, audit execution, action plan development
Responsibilities
Mentor direct reports and consult with stakeholders; support service and process improvement programs; monitor program metrics and provide operational insights; conduct audits and propose new systems/policies; resolve outstanding quality issues with QA leaders; develop measurable action plans for improvement.
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