Senior Data Analyst - Operations Analytics
Core
Partner with Operations org to define, measure, test, and improve customer experience programs and product developments, including support for the Bookings Confidence team.
Role type
Senior IC data analyst (operations & product analytics)
Builds
Customer experience programs, product developments, and reporting abstractions
Domain
Pet care / SaaS
Deliverable
dashboards & analysis
Required skills
SQL, A/B testing and experiment design, data visualization (Looker, Tableau, Mode, Periscope), dbt, stakeholder communication, strategic planning
Preferred skills
Python/R, applied statistics, AI tools for analytics, customer service data (Zendesk), workforce forecasting
Technologies
dbt, Airflow, Looker, Tableau, Mode, Periscope, Zendesk
Responsibilities
Serve as a strategic partner to product managers and business leaders; design and conduct rigorous experiments; define strategy for measuring program health and operational performance; conduct in-depth analysis of key CX operational metrics; develop and present narratives to senior Operations leaders; support construction and maintenance of core reporting abstractions
Seniority
Senior, hands-on IC
