Nutrition & Quality Specialist
Core
Provide expert guidance on canine nutrition, ingredients, and product quality to help dog owners make informed decisions while serving as a technical resource for customer support.
Role type
Senior IC veterinary nutrition specialist (customer support)
Builds
Customer education resources, technical support responses, and product quality insights
Domain
Pet food industry + veterinary nutrition
Deliverable
client delivery
Required skills
Canine nutrition knowledge, food safety investigation, customer support, technical writing, data analysis, cross-functional collaboration, documentation, Zendesk proficiency
Preferred skills
AAFCO standards familiarity, pet food industry experience, customer education material development
Responsibilities
Respond to escalated customer inquiries regarding nutrition and product safety, investigate product quality concerns, document and escalate adverse events, analyze customer feedback trends, develop educational resources, collaborate with R&D and veterinary teams
Seniority
Mid-level, hands-on IC