Implementation Manager
Core
Lead the successful implementation of healthcare technology solutions for new provider practices, owning the customer relationship from kickoff through go-live and transition to steady-state operations.
Role type
Senior Implementation Manager (Healthcare Technology)
Builds
Healthcare technology implementations for provider practices and organizations
Domain
Healthcare Technology / Provider Practice Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Technical project management, stakeholder coordination, risk management, integration troubleshooting, process improvement, cross-functional leadership, remote collaboration
Preferred skills
Experience with EHR integrations, clinical data environments, leading through influence
Technologies
EHR systems, healthcare technology platforms
Responsibilities
Own the customer relationship throughout implementation from kickoff to post-launch stabilization; Lead detailed project plans for multiple concurrent implementations; Coordinate with account management, support, product, and engineering to manage handoffs and remove blockers; Identify risks early and ensure projects meet timelines and quality expectations; Troubleshoot integration challenges and support successful launches; Capture implementation feedback and share insights with product and engineering teams; Continuously improve implementation processes, playbooks, and tooling to reduce time-to-launch.
Seniority
Senior, hands-on IC