Senior Technical Support Specialist - Japan
Core
Provide product and system support for DataVisor's AI-powered fraud and risk platform to clients across different time zones.
Role type
Senior Technical Support Specialist (SaaS)
Builds
Supports the end-to-end fraud prevention platform used by Fortune 500 companies
Domain
Financial services, Fraud detection, AML, Big Data Analytics
Deliverable
client delivery
Required skills
SaaS technical support, real-time data processing support, decision engine support, system architecture knowledge, Zendesk, Jira, Python, Java, SQL, API monitoring, batch data pipeline management, high availability system failover setup, root cause analysis, technical communication
Preferred skills
Coding and database experience, process standardization mindset
Responsibilities
Triage support requests, monitor internal alerts and dashboards for system health, escalate serious product bugs to engineering, document issue symptoms and solutions, analyze recurring support issues to provide feedback on product enhancements
Seniority
Senior, hands-on IC
