Instructor & Customer Success Manager
Core
Lead a team to develop and deliver classroom, simulator, flight, maintenance, and scenario-based training for Shield AI UAS products to customers in Ukraine.
Role type
Senior IC training leader & customer success manager
Builds
Training programs and operational readiness for UAS systems
Domain
Defense / UAS / Aviation
Required skills
UAS operations, flight and mission planning, aviation safety, training operations, instructor development, curriculum design, stakeholder management, international travel, Ukrainian language fluency
Preferred skills
UAS pilot-in-command experience, 1,000+ flight hours, Group 1–3 UAS operation, Ukrainian military service, defense-sector experience, small-unit tactics, content-authoring tools, learning-management systems
Technologies
PowerPoint, Prezi, Beautiful.ai, Camtasia, learning-management systems
Responsibilities
Lead, develop, and mentor a team of customer training professionals and UAV instructors; Establish team priorities, performance expectations, staffing plans, and professional-development pathways; Oversee the development and delivery of classroom, simulator, flight, maintenance, and scenario-based training; Ensure training programs prepare customers to safely operate, maintain, deploy, and effectively employ Shield AI systems; Maintain high instructional standards through instructor qualification, observation, coaching, certification, and continuous evaluation; Lead the development and standardization of curricula, lesson plans, lecture materials, simulator scenarios, practical exercises, assessments, and supporting documentation; Ensure student training records, instructor qualifications, course materials, and program metrics remain current and accurate; Coordinate training schedules, aircraft, simulators, facilities, airspace, frequency management, personnel, and other operational resources; Communicate directly with customers and partner-force leadership regarding training requirements, student progress, operational readiness, and program outcomes; Build lasting customer relationships through continuous engagement, refresher training, and support for effective product utilization; Adapt training for students with varying technical abilities, operational backgrounds, cultural contexts, and levels of experience; Support domestic and international training events, including extended deployments when required; Deliver instruction and provide hands-on training support when mission or staffing needs require it; Partner with engineering, product, design, and flight-operations teams to incorporate customer and instructor feedback into product and training improvements; Support new-product validation, testing, field evaluations, and the development of training capabilities for new product releases; Collaborate with business-development and sales teams to demonstrate Shield AI products to prospective customers; Establish and monitor training-program metrics, identify performance gaps, and implement improvements that increase safety, consistency, scalability, and customer success; Ensure training activities comply with applicable company policies, safety requirements, security procedures, aviation regulations, and customer expectations.