Case Manager – Linkages & Transitional Housing
Core
Deliver support across HACC-PYP, Linkages and Transitional Housing programs for people experiencing complex mental health, housing, and social challenges to build independence and achieve personal goals.
Role type
Senior IC case manager (housing and mental health)
Builds
Person-centred support plans, tenancy sustainability, and transitions to long-term supports (NDIS, My Aged Care, social housing)
Domain
Mental health services + Housing and homelessness
Deliverable
client delivery
Required skills
Holistic assessment, care coordination, tenancy education, housing advocacy, crisis intervention, risk assessment, safety planning, case note management, program data reporting, caseload management
Preferred skills
Recovery-oriented practice, trauma-informed care, person-centred practice, relationship building, knowledge of housing pathways
Technologies
NDIS, My Aged Care, social housing pathways
Responsibilities
Conduct holistic assessments and develop person-centred support plans; Coordinate services and build partnerships with health, housing, and community providers; Support individuals with complex needs to achieve recovery and housing goals; Assist participants to access and transition to appropriate long-term support services; Provide tenancy education and housing advocacy to sustain accommodation; Complete risk assessments, safety planning, and crisis interventions; Maintain accurate case notes, reports, and program data; Manage a caseload while achieving program outcomes and targets.
Seniority
Experienced, hands-on IC