Community Support Officer - Team Leader
Core
Lead and support a team of Community Support Officers (CSOs) on shift, delivering frontline safety and operational support within university residences.
Role type
Senior IC community support team leader
Builds
Safe and supportive residential living environments for students
Domain
Higher education student housing / hospitality
Deliverable
physical/clinical work
Required skills
On-shift leadership, incident management, emergency response, team coaching, building inspection, stakeholder liaison
Preferred skills
Prior frontline operations experience, student/residential support background, flexibility for after-hours shifts
Technologies
None stated
Responsibilities
Provide on-shift leadership and task management for the CSO team; Respond to incidents, emergencies, lockouts, and evacuations; Conduct building checks and monitor security risks; Mentor CSOs through coaching and training; Liaise with emergency services and university stakeholders.
Seniority
Senior, hands-on IC