Principal Technical Program Manager
Core
Drive complex, cross-functional technology initiatives in a dynamic SaaS environment, overseeing strategic programs from planning through execution to ensure alignment between engineering priorities, product objectives, and business goals.
Role type
Principal Technical Program Manager
Builds
Scalable, reliable, and high-quality technology solutions for SaaS products
Domain
Software as a Service (SaaS)
Required skills
Strategic program planning and execution, Cross-functional stakeholder management, Risk mitigation and dependency management, Resource allocation and capacity planning, Agile/SAFe/Lean Portfolio Management, Data-driven decision making, AI tool utilization for program analysis, Software architecture understanding, Cloud platform knowledge, Program governance establishment
Preferred skills
Master's degree in CS/Engineering/Business, Experience with large-scale multi-team initiatives, Background in restaurant technology or customer loyalty platforms, PMP/PgMP/PMI-ACP/CSM/LPM certifications, Experience with AI tools for program analysis
Technologies
Jira, Confluence, Power BI, AI-powered tools
Responsibilities
Lead end-to-end planning, coordination, and delivery of complex technology programs; Partner with Engineering, Product, Architecture, and business stakeholders to define program scope and success criteria; Provide senior leadership with data-driven updates on program health and risks; Apply Agile methodologies to improve delivery predictability and time to market; Proactively identify and mitigate program risks and resolve cross-functional blockers; Coordinate team capacity and optimize resource allocation across strategic initiatives; Establish effective program governance, reporting structures, and communication processes; Identify opportunities to improve delivery processes and organizational performance; Ensure program decisions balance customer needs, technical requirements, and business value; Leverage AI-powered tools to synthesize program data and streamline documentation; Drive successful delivery of scalable SaaS solutions.
Seniority
Principal, strategy & mentorship