IT Helpdesk
Core
First-line IT support specialist handling user issues via phone, email, chat, and tickets to ensure high customer satisfaction and service quality.
Role type
IT Help Desk Technician
Builds
IT support services for internal staff and external clients
Domain
IT Support / Customer Experience
Deliverable
client delivery
Required skills
IT issue diagnosis, ticket management, communication, problem-solving, documentation, SLA adherence
Preferred skills
ITSM ticketing systems, Network Management Tools
Responsibilities
Provide 24/7 first-level support for IT issues, monitor and manage support queues, log and diagnose requests, escalate unresolved tickets, manage user communication, assist in incident management, document processes in knowledge base
Seniority
Entry-level to Junior, hands-on IC
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