Cinema Worker Level 2
Core
Provide high-standard customer service, manage cinema operations, handle retail transactions, and maintain cinema assets and presentation.
Role type
Cinema Worker Level 2 (Customer Service & Operations)
Builds
Customer experiences, ticketing, food & beverage sales, and cinema content presentation
Domain
Entertainment / Hospitality
Deliverable
product features
Required skills
Customer service, register operation, cash handling, stock control, cleaning, queue management, minor maintenance, security awareness, film quality monitoring, audio/video equipment monitoring
Preferred skills
RSA qualification, bio-box training knowledge, film programming knowledge
Technologies
Ticketing systems, TMS, LMS, BMS, projectors, DCP delivery, satellite streaming
Responsibilities
Monitor and deliver customer service, handle minor customer feedback, conduct opening/closing procedures, maintain cleanliness and hygiene, manage queues and crowd control, operate registers and till, prepare food and beverages, monitor film quality and audio/video equipment, report asset issues
Seniority
Entry-level, hands-on IC