Customer Identity Management Advisor
Core
Provide exceptional customer service and process administrative duties for customer identification remediation, ensuring compliance with KYC and AML/CTF requirements.
Role type
Customer Identity Management Advisor (Call Centre Remediation)
Builds
Compliant customer profiles and verified identity documentation for NAB individual customers
Domain
Banking / Financial Services / Regulatory Compliance (AML/CTF)
Required skills
Inbound/outbound call centre experience, customer authentication, document verification, regulatory compliance knowledge (KYC/AML/CTF), attention to detail, adaptability
Preferred skills
Familiarity with Austrac requirements, empathy, resilience
Technologies
Dual monitor setup
Responsibilities
Receive and process up to 45 inbound calls daily regarding KYC documents, verify customer IDs and TFN, confirm Source of Wealth and Source of Income documents, apply Customer Identification Procedures (ACIP) to ensure regulatory compliance
Seniority
Entry-level / Junior