Service Delivery Officer (SDO)
Core
Managing rosters, budgets, and welfare checks for NDIS, Defence veterans, and Aged Care participants.
Role type
Service Delivery Officer (SDO)
Builds
Operational support for community care services
Domain
Health & Social Care (NDIS, Aged Care, Defence)
Deliverable
dashboards & analysis
Required skills
rostering, budget monitoring, CRM navigation, Excel, compliance record-keeping
Responsibilities
Solving rosters and filling last-minute shifts, monitoring NDIS and Support at Home budgets, conducting monthly welfare checks, maintaining audit-ready compliance records