Front Office Business Officer (Lagos)
Core
Provides customer service support by verifying order information, handling inbound/outbound calls, and coordinating difficult situations for internal and external customers.
Role type
Front Office Business Officer
Builds
Customer service operations and order verification processes
Domain
Business support services (Human Resource Management, Immigration, Real Estate Consulting)
Deliverable
client delivery
Required skills
order verification, customer service, report preparation, call handling, note taking, time management, computer applications proficiency
Responsibilities
Obtain and verify order information, prepare customer service summary reports, coordinate handling of difficult situations, handle inbound customer service calls, make outbound calls to business customers, answer inquiries and follow through on requests
Seniority
Entry-level
