Core
Manage Windows Active Directory environments, resolve support tickets, and provide training to analysts and freshers.
Role type
Senior IC Windows Active Directory Engineer
Builds
Windows AD environments and support processes
Domain
IT Infrastructure / Enterprise Directory Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Active Directory administration, ticket resolution within SLA, standard operating procedure design, shift management, knowledge base management, team coaching, regulatory compliance
Preferred skills
Windows environment upgrades, CoE participation, Sev1/Bridge call handling
Technologies
Windows Active Directory
Responsibilities
Independently resolve tickets within SLA, provide inputs to modify/update/design standard operating procedures, follow escalation and shift hand-over processes, update the knowledge base, coach freshers and analysts, manage independent shifts, participate in CoE meetings and Sev1/Bridge calls
Seniority
Mid-level, hands-on IC
