Cisco Firewall
Core
Network security operations focusing on Cisco Firewall management and incident resolution.
Role type
Network Security Analyst
Builds
Secure network environments and maintain firewall configurations
Domain
IT Services / Network Security
Deliverable
client delivery
Required skills
Cisco Firewall, Network Security, Ticket Resolution, SLA Management, Standard Operating Procedures, Escalation Management, Shift Handover, Knowledge Base Management, Team Coaching, Regulatory Compliance
Preferred skills
CoE participation, Sev1/Bridge call handling
Technologies
Cisco Firewall
Responsibilities
Independently resolve security tickets within SLA, Adhere to and update standard operating procedures, Follow escalation and shift handover processes, Coach freshers and analysts, Manage independent shifts, Participate in CoE meetings and Sev1/Bridge calls
Seniority
Mid-level, hands-on IC
