Returns Center Operations Manager
Core
Design and implement repair processes for semiconductor components while managing governance and oversight of third-party returns centers to meet quality and output requirements.
Role type
Senior IC operations manager (reverse supply chain)
Builds
Repair processes and procedures for semiconductor components
Domain
Semiconductor manufacturing / Reverse logistics
Required skills
reverse supply chain management, contract manufacturing oversight, quality management, process design, project management, data analysis, supplier governance, continuous improvement, SPC compliance, audit execution
Preferred skills
Lean Six Sigma, ISO9001, SAP, Salesforce, RMA systems, multi-geographic team management
Technologies
SAP, Salesforce, RMA
Responsibilities
Oversee contract manufacturing service providers to ensure output and quality meet requirements; Design and implement repair processes and procedures; Provide oversight and governance of returns center processes and reporting; Manage returns processes across a cross-functional organization; Implement quality metrics to drive continuous improvement; Conduct yearly audits and line walks
Seniority
Senior, hands-on IC
