Operations Manager - South Africa
Core
End-to-end fiat operations and fraud risk management for a global cryptocurrency exchange's on/off-ramp, handling deposits, withdrawals, and reconciliation across South African banking rails.
Role type
Senior Operations Manager (Fiat Payments & Fraud)
Builds
Fiat payment rails (Nedbank, Stitch, Capitec, PayShap), risk-tiered access frameworks, and fraud control systems.
Domain
Cryptocurrency exchange, Fintech, South African Banking & Payments
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Fiat payment operations, fraud risk management, bank integrations, regulatory compliance (FSCA/FIC/SARB), team building, reconciliation systems, SQL
Preferred skills
Crypto exchange operations, P2P mechanics, custody settlement, fraud typologies (APP, mule accounts, smurfing), data analysis
Technologies
Nedbank API, Stitch, Ozow, Peach, SQL
Responsibilities
Stand up end-to-end fiat ops including deposit/withdrawal processing and daily reconciliation; Implement risk-tiered payment access framework with non-overrideable controls; Meet bank 4-hour RFI SLA; Oversee phased rollout from Institutional/VIP to Broad Retail; Manage third-party payment provider relationships; Design and maintain fiat fraud controls; Monitor fraud KPIs and coordinate with global Compliance/AML on SAR/STR filing.
Seniority
Senior, hands-on IC