Customer Engagement Advisor
Core
Deliver exceptional customer service across phone, email, live chat, and social media channels to support the buying process and maintain luxury brand standards.
Role type
Customer Engagement Advisor (Customer Service)
Builds
Customer service interactions and support for the luxury automotive brand
Domain
Automotive (Luxury/Electric Vehicles)
Deliverable
client delivery
Required skills
Verbal communication, writing, phone call handling, email case management, live chat handling, social media management, CRM system usage, Microsoft Office
Preferred skills
Automotive OEM or luxury retail experience, Electric Vehicles (EV) knowledge, Salesforce CRM, Genesys phone systems
Responsibilities
Manage inbound and outbound customer interactions, respond to social media interactions, address and escalate complaints, log customer interactions in CRM, stay updated on product knowledge, collaborate with internal teams