Technical Coordinator - Passenger Train Help Desk
Core
Coordinate communication and technical responses between train drivers, fleet controllers, and maintenance teams to resolve operational issues and minimize fleet downtime.
Role type
Operations support coordinator (rail fleet)
Builds
Operational reliability and fleet availability for the New Intercity Fleet
Domain
Rail transport operations and fleet maintenance
Deliverable
client delivery
Required skills
fault identification and diagnosis, maintenance prioritization, stakeholder coordination, technical drawing interpretation, mechanical and electrical troubleshooting, operational reporting
Preferred skills
SAP experience, rollingstock maintenance experience, commissioning experience
Responsibilities
Act as primary contact for the Help Desk, receive and record operational fleet issues, support fault rectification activities, liaise with train crews and maintenance personnel, monitor fleet performance, maintain accurate records in operational systems
Seniority
Mid-level, hands-on operational support
