Service Manager - Hawkesbury/ Penrith
Core
Lead Homes and Living services for people with disability, managing 4 SIL homes and supporting teams to deliver safe, person-centred support.
Role type
Service Manager (Disability Support)
Builds
Safe, high-quality, person-centred support services for people with disability
Domain
Disability services / Human services
Deliverable
physical/clinical work
Required skills
Team leadership, client matching, rostering, performance management, budget management, compliance monitoring, stakeholder engagement
Preferred skills
NDIS plan implementation, continuous improvement, values-driven culture building
Technologies
Microsoft Office, client information management systems
Responsibilities
Lead and support teams of Support Workers to deliver safe, high-quality and person-centred services; Build strong relationships with clients, families, carers and external stakeholders; Support the onboarding and retention of clients within our Homes and Living services; Work closely with rostering to ensure effective staffing and client-to-staff matching; Ensure services are delivered in line with client goals, preferences and NDIS plans; Manage staff performance, development and workforce capability; Monitor service quality, risks, incidents, complaints and compliance requirements; Monitor budgets and financial performance within your area of responsibility.
Seniority
Mid-level, hands-on manager