Customer Engineer
Core
Interface directly with customers to support the introduction and deployment of Fixed Wireless, MiFi, and WiFi devices and software within their networks, while providing technical support, troubleshooting, and product training.
Role type
Senior Customer Engineer (Fixed Wireless Access & Mobile Networks)
Builds
Customer deployments of Inseego hardware and software solutions for Network Operators and Enterprises in Oceania
Domain
Telecommunications, Fixed Wireless Access (FWA), 4G/5G Cellular Networks, Wi-Fi
Deliverable
client delivery
Required skills
RF and radio communications technologies, 4G/5G cellular networks, 5G Standalone (SA) and Non-Standalone (NSA) architectures, 3GPP radio standards, QXDM log analysis, Wi-Fi testing tools and equipment, Wi-Fi standards and protocols (IEEE 802.11), networking concepts and architectures, mobility device testing, FWA/Wi-Fi 6/7 gateways, CPE, routing gateway functionalities
Preferred skills
Automated test script development, regression testing, test bed maintenance, technical documentation creation, product training course delivery
Technologies
QXDM, Wi-Fi testing tools, 4G/5G RAN, IEEE 802.11, FWA gateways, CPE, routing gateways
Responsibilities
Develop Fixed Wireless Access and device test plans; Conduct mobile device/network performance and interoperability testing; Identify, troubleshoot and resolve hardware and software issues; Create clear test documentation and reports; Deliver product and technical training courses; Work closely with all stakeholders to manage the overall technical relationship with customers and internal teams
Seniority
Senior, hands-on IC