Customer Engagement Lead
Core
Oversee seamless delivery of logistics and operational services at a warehouse, acting as a key link between customers, operational teams, and service providers to ensure exceptional customer experience.
Role type
Customer Engagement Lead (Logistics Operations)
Builds
Logistics and warehouse operational services for beverage brands
Domain
Logistics / Supply Chain / Warehousing
Deliverable
product features
Required skills
Logistics operations, supply chain management, customer service, stakeholder management, SLA compliance, data analysis, CRM systems, logistics management software, Microsoft Excel
Preferred skills
Intermediate to advanced Microsoft Excel and reporting capabilities
Responsibilities
Liaise with multiple stakeholders to optimise service delivery and resolve issues; Monitor and ensure adherence to SLAs; Foster a culture of continuous improvement; Develop understanding of customer requirements and deliver solutions; Utilise data and reporting to monitor service delivery performance.
Seniority
Mid-level, hands-on IC