Bilingual Member Outreach & Award Qualification Virtual Assistant
Core
Proactive bilingual member outreach and award qualification support via phone, SMS, and email.
Role type
Bilingual virtual assistant (member outreach & qualification)
Builds
Member engagement and award qualification pipelines
Domain
Member services / Community management
Deliverable
client delivery
Required skills
Bilingual communication (English/Spanish), outbound calling, SMS and email outreach, CRM management, data entry, follow-up management, process adherence
Preferred skills
Close.io experience, Google Workspace proficiency, appointment setting, membership organization experience
Technologies
Close.io, Google Workspace, Google Sheets, Google Calendar, SMS platforms
Responsibilities
Conduct proactive outbound outreach to members via phone, SMS, and email; Explain the award-recognition initiative and guide members through qualification surveys; Complete reference forms and supporting documentation; Record interactions and member statuses accurately in the CRM; Manage spreadsheets, trackers, and contact data; Escalate issues outside established procedures.