Autism Connect Helpline Advisor – Thriving Kids
Core
Provide compassionate telephone and online support, answer questions, and help families access services and resources for the Thriving Kids program.
Role type
Helpline Advisor (Customer Support)
Builds
Information, advice, and referrals for families participating in the Thriving Kids program
Domain
Healthcare / Autism Support
Deliverable
client delivery
Required skills
Knowledge of autism, CRM systems, problem solving, written correspondence, record keeping, mental health self-management
Preferred skills
Lived experience with autism, ability to maintain professional boundaries, reflective thought, solution-focused communication
Technologies
Salesforce, SharePoint
Responsibilities
Manage incoming phone calls, web chat and email enquiries; Communicate verbally via phone call or video meetings; Provide accurate, respectful and evidence-informed information, advice or referral; Log and maintain accurate and complete records after each communication; Escalate complex or high risk enquiries to supervisor
Seniority
Individual Contributor
