Customer Service Officer
On-site
Core
Primary point of contact for customers and visitors, managing incoming calls, enquiries, and routine requests while providing reception services.
Role type
Customer Service Officer (Reception)
Builds
Customer experience function for essential services delivery
Domain
Essential services / Logistics / Operations
Deliverable
client delivery
Required skills
telephone communication, active listening, CRM system usage, data entry, record keeping, judgment, process adherence
Preferred skills
experience in service, logistics, or operational environments
Responsibilities
Answer customer calls professionally, assist with order changes and service enquiries, liaise with operational teams to confirm delivery timelines, provide reception service and welcome visitors, maintain accurate records in customer systems
Seniority
Entry to Mid-level, hands-on IC