EL1 Senior Salesforce Software Engineer
Core
Provide technical support, administration, and continuous improvement for enterprise Salesforce solutions including Service Cloud, Health Cloud, and Digital Experience.
Role type
Senior Salesforce Support Engineer (Level 2)
Builds
Enterprise Salesforce applications and support services
Domain
Cloud computing / CRM / Healthcare and Service sectors
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Salesforce platform administration, Level 2 incident resolution, declarative automation (Flows), data management, release assessment, user access control, technical documentation, Agile collaboration, stakeholder engagement, emerging technology adoption (OmniStudio)
Preferred skills
Salesforce Industries OmniStudio (Vlocity), complex business process analysis, root cause identification
Technologies
Salesforce, Service Cloud, Health Cloud, Digital Experience, Flows, OmniStudio
Responsibilities
Investigate and resolve complex Level 2 incidents; administer users, licenses, and security controls; configure and maintain Salesforce functionality; manage data loading and analysis; assess platform updates and releases; provide technical guidance and knowledge sharing; develop and maintain technical documentation.
Seniority
Senior, hands-on IC