Senior Logistics Technician
Core
Prioritize and assign ticketed work, provide guidance on inbound/outbound logistics, and ensure inventory balance accuracy for Microsoft's Data Center operations.
Role type
Senior Logistics Technician (Data Center Inventory & Asset Management)
Builds
Inventory and Asset Management (IAM) activities, hardware delivery execution, and Return Merchandise Authorization (RMA) processes.
Domain
Cloud Infrastructure / Data Center Operations / Supply Chain Logistics
Deliverable
product features
Required skills
Inventory and asset management, warehouse/supply chain operations, RMA processing, stakeholder coordination, safety compliance, process optimization
Preferred skills
Heavy-load movement equipment operation (forklift, pallet jacks), 3+ years IT logistics experience
Technologies
Warehouse Management Systems, RMA tools, Safety equipment (PPE)
Responsibilities
Prioritize ticketing queues and resolve escalations; Coordinate with external stakeholders (warehouses, OEMs, suppliers); Act as SME for RMA warranty processes; Manage DBD destruction schedules; Conduct safety briefings and ensure PPE compliance; Evolve workstream processes for automation.
Seniority
Senior, hands-on IC with mentorship responsibilities