Licensed Customer Care Agent- Evening Shift
Core
Provide responsive, high-quality customer support across phone, email, text, chat, and social media channels for insurance and non-insurance questions, including enrollment, claims processing, and policy administration.
Role type
Licensed Customer Care Agent (Insurance)
Builds
Customer service interactions and claims processing for pet insurance and related products
Domain
Insurance (Pet Insurance)
Deliverable
client delivery
Required skills
Property & Casualty Insurance License, problem-solving, data entry, ticketing systems navigation, policy application, enrollment processing, multi-channel communication
Preferred skills
Experience with Zendesk/Kustomer/Gladly, strong administrative skills, attention to detail, ability to work independently
Technologies
Zendesk, Kustomer, Gladly, ticketing systems
Responsibilities
Deliver exceptional customer service across multiple communication channels; research and resolve customer issues; provide accurate information on insurance products and policies; apply established policies to handle claims and transactions; educate customers on coverage options; process new enrollments and incoming claims; complete accurate data entry; manage customer interactions using digital tools.
Seniority
Individual Contributor, Entry to Mid-level