Claims Consultant
Core
Process and manage insurance claims from notification to resolution, assessing information and coordinating repairs/outcomes for customers.
Role type
Claims Consultant (Insurance)
Builds
Resolved claims and customer service outcomes
Domain
Insurance / Property Claims
Deliverable
client delivery
Required skills
Claims processing, Claims management, Stakeholder liaison, Claims systems, Microsoft Excel, Policy compliance
Preferred skills
Property claims experience, Fast-paced environment adaptability
Responsibilities
Process and manage claims from notification through to resolution, Assess claim information and determine appropriate outcomes, Liaise with customers, brokers, assessors, suppliers and other stakeholders, Coordinate assessments, repairs and other claim requirements, Maintain accurate claim records and documentation, Manage customer enquiries and provide regular updates