Director, CRM Product Management
Core
Own Salesforce as a product, setting the roadmap for Sales Cloud, Service Cloud, CPQ, and connected third-party apps while integrating AI (Agentforce Revenue Management).
Role type
Director, CRM Product Management
Builds
Salesforce product features (Sales Cloud, Service Cloud, CPQ, Agentforce Revenue Management) and connected third-party apps
Domain
Education technology / CRM / Sales & Service
Deliverable
product features
Required skills
Salesforce product strategy, roadmap planning, stakeholder management, team leadership, requirements translation, delivery management, data governance
Preferred skills
AI/LLM integration experience, Agentforce platform knowledge
Technologies
Salesforce, Sales Cloud, Service Cloud, CPQ, Agentforce
Responsibilities
Set the product roadmap for Salesforce modules, lead a four-person product team, collaborate with engineering and administration teams, refine requirements, manage delivery and testing, ensure CRM data cleanliness
Seniority
Director, hands-on leadership
