Customer Service Consultant
Core
Full-time retail team member providing customer service, sales support, and mobile device repair in a fast-paced store environment.
Role type
Customer Service Consultant / Device Technician
Builds
Repairs for individual customers and sales transactions for the store
Domain
Retail / Mobile Device Repair
Deliverable
physical/clinical work
Required skills
customer service, sales techniques, device diagnosis, mechanical troubleshooting, inventory management, physical lifting (up to 25kg)
Preferred skills
IRP certification, weekend availability, budget management, KPI achievement
Technologies
mobile devices, repair tools
Responsibilities
providing exceptional customer service and support, assisting frontline staff with sales, diagnosing and repairing electronic and mechanical devices, troubleshooting faults and performing in-depth inspections, managing repair queues independently, maintaining a safe and organized workbench
Seniority
Entry-level to Mid-level, hands-on IC