Operations Manager | Western Melbourne (Pacific Werribee Clinic)
Core
Lead all day-to-day operations for a clinic and dispensary, ensuring compliance, efficiency, and profitability while managing staff and patient flow.
Role type
Senior IC operations manager (healthcare clinic)
Builds
Clinic and dispensary operations for a national plant-based medicine healthcare group
Domain
Healthcare / Pharmacy / Retail operations
Required skills
Commercial leadership, P&L management, labour management, roster efficiency, compliance governance, risk management, team coaching, process improvement
Preferred skills
Experience with 3CX or Halaxy systems, multidisciplinary operational environment experience
Technologies
3CX, Halaxy
Responsibilities
Lead day-to-day operations across clinic, practitioners, concierge, and dispensary functions; Drive commercial performance including site KPIs, practitioner productivity, and revenue; Own site P&L, labour management, and operational cost control; Monitor patient flow and appointment utilization to maximize throughput; Build a high-performance culture through coaching and team development; Ensure compliance across operational, healthcare, pharmacy, and workplace requirements; Identify and resolve operational, financial, and people-related risks.
Seniority
Senior, hands-on IC
