Product Manager - Operata
Core
Product Manager driving the end-to-end lifecycle and roadmap for AI capabilities in a CX observability platform for contact centers.
Role type
Senior IC Product Manager (AI/ML)
Builds
AI-powered features for investigating, diagnosing, and resolving customer experience issues in contact centers
Domain
SaaS / Customer Experience (CX) / AI / Observability
Deliverable
production ML models
Required skills
Product lifecycle management, AI/ML product strategy, LLM application understanding, technical product sense, startup environment experience, customer discovery, experimentation, metrics definition
Preferred skills
Observability/monitoring knowledge, contact center technology (voice, SIP, WebRTC), enterprise SaaS experience
Technologies
LLMs, APIs, cloud infrastructure
Responsibilities
Drive product lifecycle for AI products from discovery to delivery, define roadmap for AI capabilities, validate AI value through experimentation, work with customers to shape AI workflows, define investigation sharing mechanisms, track product success metrics
