Care & Services Manager
Core
Lead daily operations of an aged care home, ensuring operational excellence, resident safety, and smooth coordination across all departments.
Role type
Senior operations manager (aged care)
Builds
Daily care home operations, resident care services, and staff coordination
Domain
Healthcare + Aged Care
Deliverable
physical/clinical work
Required skills
Operational management, team leadership, shift scheduling, compliance monitoring, stakeholder communication, conflict resolution, mentorship
Preferred skills
Hospitality management background, 5-star hotel or pub/venue management experience
Responsibilities
Supervise daily functions and ensure operational excellence across all shifts, coordinate staffing allocations and manage unplanned leave, check in with clinical, cleaning, catering, laundry, maintenance, and engagement departments, oversee meal services and dining compliance, coordinate new admissions and discharges, manage resident feedback and complaints, mentor and train team members
Seniority
Senior, hands-on IC