Medical Receptionist – Rowville
Core
First point of contact for patients, managing front-desk operations including scheduling, record maintenance, and insurance verification.
Role type
Medical receptionist
Builds
Patient appointment schedules and accurate electronic health records
Domain
Healthcare
Deliverable
product features
Required skills
Patient greeting, appointment scheduling, phone call management, patient record maintenance, insurance verification, payment collection, confidentiality, computer proficiency
Preferred skills
Medical terminology knowledge, customer service experience, healthcare administration training
Responsibilities
Greet patients and ensure comfort, schedule appointments, answer phones, update patient records, verify insurance, collect payments, maintain reception area, collaborate with medical staff, handle mail
Seniority
Entry-level, operational IC