Service Continuity Manager
Core
Develop and maintain service continuity plans and recovery procedures, coordinate recovery testing, and strengthen readiness for service disruptions for a Federal Government customer.
Role type
Service Continuity Manager (Enterprise Service Management)
Builds
Service continuity plans, recovery procedures, and tested disaster recovery arrangements
Domain
Federal Government / IT Service Management / Business Continuity
Required skills
Service continuity management, disaster recovery planning, recovery testing coordination, risk assessment, ITIL governance, stakeholder engagement
Preferred skills
Experience in complex enterprise service management environments, translating test findings into practical improvements
Technologies
ITIL
Responsibilities
Develop and maintain service continuity plans and recovery procedures; Manage the continuity testing schedule and coordinate recovery exercises; Review test outcomes and track improvement actions; Maintain continuity policies, procedures, and controls aligned with ITIL and governance obligations
Seniority
Mid-to-Senior, hands-on IC