Strategy & Operations Manager
Core
Shape end-to-end customer experience and drive strategic projects to accelerate business growth and improve efficiency for a benefits platform.
Role type
Strategy & Operations Manager (Generalist)
Builds
Customer experience initiatives, data foundations, and cross-functional operational improvements
Domain
Fintech / Insurance / Benefits
Deliverable
product features
Required skills
Strategic project management, competitive intelligence, data analysis, SQL, cross-functional collaboration, problem-solving
Preferred skills
Experience in fast-growing startups or top-tier consulting, ability to switch contexts, bias for action, comfort with ambiguity
Technologies
SQL
Responsibilities
Drive strategic projects to accelerate growth; Lead day-to-day initiatives to uplift functional team performance; Own competitive intelligence and market understanding; Establish data foundations for a data-centric culture; Prepare cross-functional updates on project progress and risks; Handle ad-hoc requests for issue analysis and resolution
Seniority
Mid-Senior, hands-on IC
