UX Researcher (MDC/AICES)
Core
Conduct user research and prototyping to improve workflows for claims reviewers, medical providers, and administrators within the Artificial Intelligence Claims Evaluation System (AICES) for the U.S. Department of Veterans Affairs.
Role type
Senior UX Researcher (Product Design & Prototyping)
Builds
Usable, accessible workflows for medical disability examination and claims evaluation
Domain
Government / Federal Services / Disability Claims / Medical Evaluation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Qualitative and quantitative research methods, usability testing, workflow analysis, synthesis of findings, prototyping, wireframing, Figma proficiency, stakeholder collaboration
Preferred skills
VA or federal health/benefits domain experience, evidence review platform experience, UX research platform experience (UserTesting, Qualtrics), Agile tool experience (Jira)
Technologies
Figma, UserTesting, Qualtrics, Optimal Workshop, Jira
Responsibilities
Plan and conduct user studies (interviews, surveys, usability testing) on claims and medical evaluation workflows; Translate research findings into wireframes and prototypes in Figma; Collaborate with engineers and subject-matter experts to align architectural patterns with user needs; Conduct domain research on disability claims and federal service workflows; Synthesize findings into prioritized insights to guide product decisions
Seniority
Senior, hands-on IC