Senior Technical Support Engineer
Core
Lead customer support experience for highly technical users, helping teams debug production LLM applications and agents, improve AI observability, and unblock critical issues.
Role type
Senior Technical Support Engineer (AI/LLM platforms)
Builds
Production-ready AI agents and LangChain/LangSmith platform features
Domain
Artificial Intelligence / Large Language Models / Cloud Infrastructure
Deliverable
client delivery
Required skills
Expert troubleshooting of distributed systems and cloud-native stacks, Python programming, Kubernetes and Docker expertise, log/traces/metrics analysis, enterprise customer support, post-mortem leadership, documentation improvement, mentorship
Preferred skills
TypeScript experience
Technologies
Python, TypeScript, Kubernetes, Docker, Datadog, OpenTelemetry
Responsibilities
Diagnose issues across customer setup, LangChain products, and deployment; Partner with Deployed Engineering to support critical enterprise customers; Build and refine internal tooling, diagnostics, and runbooks for complex issue triage; Lead post-mortems for critical incidents; Improve documentation and knowledge articles; Mentor and coach other support engineers
Seniority
Senior, hands-on IC
