Customer Service Officer
Core
Provide exceptional customer service and operational support for Australia's rail freight network, managing bookings, enquiries, and terminal activities.
Role type
Customer Service Officer (Intermodal Operations)
Builds
Reliable customer experience and efficient freight movement coordination for Pacific National's intermodal team.
Domain
Logistics / Rail Freight / Supply Chain
Required skills
Customer service, operational administration, problem-solving, prioritization, communication, relationship-building, attention to detail, autonomy, flexibility
Responsibilities
Managing customer freight bookings, amendments, and cancellations; Liaising with customers, truck drivers, and operational teams to coordinate freight movements; Prioritizing freight requirements and managing booking exceptions; Responding to customer enquiries about schedules, rates, and policies; Investigating and resolving gate exceptions and weight issues; Managing customer complaints and service issues.