Technical Specialist - Managed Networks
Core
Operational delivery, support, and continuous improvement of Managed Network Services for Optus Enterprise customers, ensuring network stability, performance, and compliance with ITIL service management practices and SLAs.
Role type
Senior IC managed network specialist (SD-WAN/Wireless)
Builds
Managed network services for enterprise clients
Domain
Telecommunications / Enterprise Networking
Required skills
Aruba SD-WAN, Aruba Switching, Aruba Wireless (ClearPass), ITIL processes, Incident/Problem/Change Management, Python scripting, Ansible automation, Network Security, Root Cause Analysis
Preferred skills
Aruba Certified Professional – Switching (ACP-S), Aruba Certified SD-WAN Deployment Professional (ACSDP), Aruba Certified Mobility Associate/Professional (ACMA/ACMP), Engineering/ICT Degree
Technologies
Aruba SD-WAN, Aruba Central, Aruba Orchestrator, ServiceNow, ClearPass, Python, Ansible
Responsibilities
Manage Aruba SD-WAN, LAN and Wi-Fi environments and resolve incidents within SLA; Own and prioritise critical incidents and customer issues; Execute operational activities including deployments, site onboarding, edge device configuration, and firmware upgrades; Drive continuous improvement through root cause analysis and automation; Maintain technical expertise and knowledge leadership.
Seniority
Senior, hands-on IC
