Head of Customer Support (B2C or Startup)
Core
Lead global support and logistics teams to optimize customer service operations, enhance satisfaction, and ensure scalable growth.
Role type
Senior leadership customer support and logistics head
Builds
Scalable customer support function and global shipping/logistics operations
Domain
B2C retail / E-commerce / Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team scaling, KPI optimization, AI-driven tool implementation, global logistics management, process optimization, Zendesk/Freshdesk proficiency
Preferred skills
B2C business experience, startup environment experience, logistics tools expertise
Responsibilities
Manage distributed support team, improve response time and CSAT metrics, oversee global shipping and supply chain collaboration, scale team to 30-50 members, develop performance monitoring systems
Seniority
Senior, hands-on IC with leadership scope
